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Call 1800 733 637
Call 1800 733 637
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Call 1800 733 637
Raise a Ticket
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Our RedEarth Office will be closed from 20.12.2025 to 05.01.2026

Welcome to RedEarth Support

Issues with your RedEarth system?  Please contact your certified installer.
They are the experts on your system and environment. 
If RedEarth installed your system, please contact us directly.

 

Call 1800 733 637
Report an incident
Our Warranty Terms

Making a warranty claim

At RedEarth, we strive to make the warranty claim process as clear and simple as possible. If your RedEarth system has encountered a problem, and is still under warranty, please follow the steps below.

Contact your certified installer or authorised reseller

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Step 1

Send system ID and technical report from your installer to RedEarth

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Step 2

RedEarth review your warranty claim and opens a case

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Step 3

If approved, RedEarth coordinates everything!

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Step 4
More information

Peace of mind, built in.

RedEarth systems are backed by up to 10 years of warranty coverage and the support of our Australia-based team. With a dedicated warranty team on hand, we’re here to ensure your system runs reliably and you feel supported every step of the way.

Before submitting this warranty enquiry have you:

👉 Contacted your installer or reseller?
👉 Confirmed that the issue is related to hardware (software and technical issues can be escalated through the Technical Support page)?
👉 Confirmed that your RedEarth system is still under warranty?

Support that lasts as long as your system.

See system warranty information below. For our complete library of system documentation, please visit the Resource Centre.

BlackMax Warranty

BushChook Warranty

Dingo Warranty

Gecko Warranty

Troppo Warranty

Warranty Notes

  1. A Return Merchandise Authorization (RMA) is typically issued within 2 business days.
  2. Changeover units are repaired units and carry balance of warranty on your existing unit.
  3. Changeover product is typically ready for shipment within 2 business days of the RMA number being issued, if changeover stock is immediately available.
  4. Product returned for repair, typically repaired and ready for shipment within 5 business days (unless specified otherwise).
  5. Any product returned for repair must be received by RedEarth Energy Storage within 30 days of the issue dated of the RMA Number.
  6. Products cannot be returned until the RMA has been issued.
  7. Returning products must be accompanied by the relevant RMA form.
  8. If the returned unit has been damaged in transit or has otherwise endured wear/damage that void warranty, then this will be charged for.
  9. RedEarth will pay for all parts and labour associated with the repair and up to a maximum amount of $200 for travel costs to site.
  10. If your claim is not covered, you will pay for RedEarth’s transport, inspection, testing and analysis costs arising from your claim. Please see your system warranty guide for further details.