Site Visits & Scheduling

Site visits depend on the availability of local installers and are the responsibility of the installer and system owner to arrange. If you require assistance locating a suitably qualified electrician, please let us know and we will be happy to assist. In some cases, a RedEarth employed electrician may be required to attend. 

Site Visits and Costs

Site visits performed by Installers on behalf of RedEarth or RedEarth-employed electricians are covered under warranty only if a manufacturing fault is found and confirmed on your RedEarth system.

Faults found on peripherals not supplied or manufactured by RedEarth, including but not limited to generators, solar panels, network/data, switchboards, or building circuitry, are not covered under warranty.

The system owner is liable for all costs and will be invoiced by the Installer or by RedEarth Energy Storage directly.

Where a fault is deemed non-warrantable, and a RedEarth-employed electrician has attended, the following costs will be payable by the system owner to RedEarth Energy Storage:

– Electrician labour rate: $250 per hour

– Travel surcharge: $1.50 per kilometre for travel distances exceeding 50 km from RedEarth premises in Brisbane

– Additional surcharges may apply for incurred costs such as; tolls, parking, or specialised travel requirements (including flights, accommodation, meal allowances, etc. for remote locations)

RedEarth will provide a full site report. Costs and rates are set based on economic and industry factors and are subject to change.

Warranty Coverage – Site Visits

Site visits performed by Installers and/or RedEarth‑employed electricians are covered under warranty only where a manufacturing fault is found and confirmed on your RedEarth system.

Non‑Warrantable Faults

Faults relating to peripherals not supplied or manufactured by RedEarth—including but not limited to generators, solar panels, network/data equipment, switchboards, or building circuitry—are not covered under warranty.

Non‑Warrantable Site Visit Costs

Where a fault is deemed non‑warrantable, the system owner will be liable for all costs and will be invoiced directly by the Installer and/or RedEarth Energy Storage where a RedEarth electrician has attended. 

Site Reporting

Installers will provide a full site report following any site visit requested by RedEarth Energy Storage. Site Reports can be submitted here or sent directly to RedEarth Support at support@redearth.energy 

Replacement Parts

Replacement components are subject to availability and may require RedEarth to liaise directly with original equipment manufacturers. Timeframes will be provided as soon as possible. All faulty units must be retained for collection by RedEarth.

Warranty & Invoices

Where warranty applies, RedEarth will cover approved site visit and freight costs. Invoices must be submitted to RedEarth for approval using the applicable Case Number as a reference. 

Please email to ems+redearth+157+invoice@ems.expense-manager.com 

RedEarth reserves the right to reject invoices where warranty coverage is void, expired, or not applicable. Please refer to your system’s warranty documentation for full terms and conditions.

Upgrades & Out‑of‑Warranty Items

RedEarth does not sell directly to the public. For system upgrades, battery expansions, or out‑of‑warranty replacements, please contact an authorised RedEarth installer or licensed solar electrician. 

Approved Work Only

All work on a RedEarth system must be carried out by an appropriately licensed and certified electrician. RedEarth is not liable for unauthorised repairs, modifications, or works completed without approval.